25 Apr Mood Swings
I have recently signed up for an online Interior Design diploma course and our first assignment was to determine the moods of three rooms. This got me thinking….
What is the mood of your business? Can we actually determine a mood? And have you ever asked your staff or clients if they enjoy your moods? Does it have a mood swing or are you consistent?
My mood is usually professional but fun and I can on most occasions be loud with a very infectious laugh. But I also hope my mood inspires others to be cheerful and find the glass half full rather than half empty.
Did you know that it takes 3 seconds for your customers or friends to work out if they will trust you and believe in you!!
What about if you are not feeling great? Are you presenting your business in a totally different light than if you are bright and chirpy!
Unfortunately customers, staff, suppliers don’t care about your mood swings, they want consistency and they want to feel they are the only client you have….. It just takes a little more to give them that personal attention, make each person feel special, don’t you want the same experience when you are the client.
It’s your first impression the counts. Have you analysed how you answer your phone, what do you say first, what is your tone and are you thinking how awesome it is for a potentially new client to phone you. If I phone a company, I want to enjoy my conversation, we phone so little in todays society with whatsapp, sms, email and many more social media platforms that we all use. The moment the hello has been uttered, I can tell what mood that person is, and I generally follow suit or try and engage for change.
I had my daughter in stitches the other day when I was copying someone from a tertiary education facility. The questions and answers that was coming over the telephone, were quite bizarre. It got me wondering if we really hear ourselves when we either ask a question or answer it. This seriously determines your mood as well as your company mood swings.
As a business owner, gaining a new client should be a humbling experience. A huge amount of time and effort has gone into one client, whether directly or indirectly, why waste the opportunity with a mood swing.
Listen! Hear! Understand! And then put into place ways of handling Mood Swings for yourself, your staff as well as for the experience of engaging.
Be humble, be grateful and remember it’s a gift!
Change your moods to positive, exciting ones and see the difference
Di and Lu
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